Terms and Conditions

Please read these terms and conditions carefully before using our services.

Last updated: January 2025

1. Agreement to Terms

By accessing or using Dosis services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, then you may not access our services.

2. Description of Service

Dosis is a pharmaceutical distribution platform that connects healthcare professionals and medical institutions with authentic pharmaceutical products. We facilitate the ordering and delivery of medicines and medical supplies.

  • Product catalog and information services
  • Order processing and management
  • Delivery coordination
  • Customer support and consultation

3. User Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Be a licensed healthcare professional or authorized medical institution
  • Provide accurate and complete information during registration
  • Maintain the confidentiality of your account credentials

4. Product Information and Availability

We strive to provide accurate product information, but:

  • Product availability is subject to change without notice
  • Prices are subject to change and may vary by location
  • We reserve the right to limit quantities
  • All products are subject to regulatory compliance

5. Ordering and Payment

Order Process: Orders are confirmed upon successful payment processing and inventory verification.

Payment Terms: All payments must be made in advance unless credit terms have been pre-approved.

Pricing: All prices are inclusive of applicable taxes unless otherwise specified.

6. Delivery and Risk Transfer

  • Standard delivery times: Delhi NCR (2-3 working days), All India (7 working days)
  • Risk of loss transfers to buyer upon delivery
  • Special handling requirements must be communicated at time of order
  • Temperature-sensitive products require appropriate storage upon receipt

7. Returns and Refunds

Due to the nature of pharmaceutical products:

  • Returns are generally not accepted for safety and regulatory reasons
  • Damaged or incorrect shipments must be reported within 24 hours
  • Refunds are processed according to our Refund Policy
  • Temperature excursions must be documented for cold chain products

8. Compliance and Regulatory Requirements

All users must comply with applicable laws and regulations, including but not limited to:

  • Drug and Cosmetics Act and Rules
  • Pharmacy Practice Regulations
  • Narcotic Drugs and Psychotropic Substances Act
  • State-specific licensing requirements

9. Limitation of Liability

To the maximum extent permitted by law, Dosis shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses.

10. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

11. Contact Information

For questions regarding these terms, please contact us:

Phone: +91 8800120261 / +91 9717947483

Address: D/900 DDA FLATS BINDAPUR, DWARKA NEW DELHI 110075

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any changes.