Shipping Policy

Information about our delivery services, timelines, and procedures for pharmaceutical products.

Last updated: January 2025

1. Delivery Coverage Areas

Delhi NCR (Priority Zone)

  • New Delhi
  • Gurgaon
  • Noida
  • Faridabad
  • Ghaziabad
  • Greater Noida

All India Coverage

We deliver to all major cities and towns across India through our logistics partners.

2. Delivery Timelines

Delhi NCR

2-3 Working Days

Express delivery available for urgent orders

All India

7 Working Days

Standard delivery via reliable logistics partners

Note: Delivery times are estimates and may vary due to:

  • Product availability and verification
  • Weather conditions and natural calamities
  • Festival seasons and public holidays
  • Remote location accessibility
  • Regulatory clearance for controlled substances

3. Order Processing

Order Confirmation

  • Orders are processed after payment confirmation
  • Professional license verification (if required)
  • Product availability check
  • Cold chain requirements assessment

Processing Time

  • Standard products: 24-48 hours
  • Cold chain products: 48-72 hours
  • Controlled substances: 2-5 working days (regulatory approval)
  • Custom orders: As communicated at time of order

4. Shipping Methods and Costs

Standard Shipping

  • Delhi NCR: Free shipping on orders above ₹5,000
  • All India: Free shipping on orders above ₹10,000
  • Below minimum order: Shipping charges as applicable

Cold Chain Shipping

For temperature-sensitive products (vaccines, biologics, insulins):

  • Specialized cold chain packaging
  • Temperature monitoring throughout transit
  • Additional charges may apply based on distance and duration
  • Same-day delivery available in select areas

Express Delivery

Available in Delhi NCR for urgent requirements:

  • Same-day delivery: Order before 2 PM
  • Next-day delivery: Order before 6 PM
  • Additional express charges apply
  • Subject to product availability

5. Packaging Standards

General Products

  • Secure, tamper-evident packaging
  • Moisture protection for tablets and capsules
  • Shock-resistant packaging for glass vials
  • Proper labeling with batch numbers and expiry dates

Cold Chain Products

  • Insulated packaging with gel packs or dry ice
  • Temperature data loggers
  • Expedited handling and transport
  • Special handling instructions included

6. Delivery Process

Tracking and Updates

  • SMS/email notifications at each stage
  • Real-time tracking information
  • Delivery confirmation with recipient details
  • Digital delivery receipts

Delivery Requirements

  • Authorized person must be present to receive
  • Valid ID verification may be required
  • Controlled substances require additional documentation
  • Temperature-sensitive products need immediate refrigeration

7. Special Handling Requirements

Controlled Substances

  • Additional regulatory approvals required
  • Enhanced security during transport
  • Signature required from licensed professional
  • Chain of custody documentation

Hazardous Materials

  • Special packaging and labeling
  • Certified transport vehicles
  • Trained handling personnel
  • Emergency response procedures

8. Delivery Issues and Resolution

Damaged or Missing Items

  • Report issues within 24 hours of delivery
  • Provide photographs of damaged packaging/products
  • Immediate replacement or refund as applicable
  • Investigation with logistics partners

Failed Deliveries

  • Up to 3 delivery attempts
  • Customer notification for each attempt
  • Package held at local facility for collection
  • Return to sender after 7 days

9. Regulatory Compliance

All shipments comply with:

  • Drug and Cosmetics Act and Rules
  • Transport of Dangerous Goods regulations
  • State-specific pharmaceutical distribution laws
  • Cold chain maintenance requirements
  • Import/export regulations (where applicable)

10. Contact Information

For shipping-related queries or issues:

Phone: +91 8800120261 / +91 9717947483

WhatsApp: Available on both numbers

Email: shipping@dosis.co.in

Address: D/900 DDA FLATS BINDAPUR, DWARKA NEW DELHI 110075

11. Policy Updates

This shipping policy may be updated from time to time to reflect changes in our services, regulatory requirements, or operational improvements. Changes will be communicated through our website and customer notifications.