Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 2025

1. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

  • Name, email address, phone number
  • Professional license information
  • Business address and contact details
  • Payment and billing information
  • Order history and preferences

Automatic Information

We automatically collect certain information when you use our services:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Location data (general geographic location)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

  • Processing and fulfilling your orders
  • Verifying professional credentials and licensing
  • Providing customer support and communication
  • Improving our products and services
  • Compliance with regulatory requirements
  • Fraud prevention and security measures
  • Marketing communications (with your consent)
  • Analytics and business intelligence

3. Information Sharing and Disclosure

We May Share Information With:

  • Suppliers and Partners: To fulfill orders and provide services
  • Payment Processors: To process transactions securely
  • Delivery Services: To deliver products to you
  • Regulatory Authorities: When required by law
  • Legal Requirements: To comply with legal obligations

We Do Not:

  • Sell personal information to third parties
  • Share sensitive medical information without consent
  • Use information for unauthorized purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure servers and databases
  • Regular security audits and updates
  • Access controls and authentication
  • Employee training on data protection
  • Incident response procedures

5. Data Retention

We retain your information for as long as necessary to:

  • Provide our services to you
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Maintain business records as required by law

Pharmaceutical transaction records are retained for a minimum of 7 years as per regulatory requirements.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request copies of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information (subject to legal requirements)
  • Portability: Request transfer of your information
  • Consent Withdrawal: Withdraw consent for processing
  • Objection: Object to certain types of processing

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand website usage
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used for targeted advertising (with consent)

You can control cookies through your browser settings, but this may affect website functionality.

8. Third-Party Services

Our website may contain links to third-party services. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any information.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Phone: +91 8800120261 / +91 9717947483

Address: D/900 DDA FLATS BINDAPUR, DWARKA NEW DELHI 110075

Email: privacy@dosis.co.in

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.